Refund and Return Policy

Eligibility for Refunds and Returns:

• Items must be unused and in original condition.

• Certain items cannot be refunded or returned; these will be specified at the time of purchase.

Request Process:

• Submit a return or refund request via our contact form or email.

• Include your order number, item details, and reason for return.

Approval and Next Steps:

• If your request is approved, we will provide detailed instructions for returning the item.

• Refunds will be processed once we receive and inspect the item.

• Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.

Non-Refundable Items:

• Custom-cut artificial grass.

• Opened or used products.

For more details or to submit a request, please contact our customer service team.